The Story behind ITSM HORIZON
In a roundtable discussion of an inner circle with several CIOs from central listed DAX companies, it was discussed how to actively expand IT Service Management (ITSM) in Germany and advance it with real innovative concepts. The lack of previous impulses and the reproduction of known methods was denounced. The situation was aggravated by Corona. The transfer of knowledge must not stall, was mentioned in the same breath. An internationally leading ITSM was required.
This was the beginning of a new congress. It should broaden the horizon for ITSM beyond ITIL. The old ways of thinking in systems and processes should be behind us and the pure service concept in front of us. This is how the term ITSM Horizon came about.
A new format was sought to realize a unique congress. For this purpose, the leading and most innovative ITSM companies in Germany were addressed that make such things possible. The Scholderer GmbH design was selected in its nature and innovative strength to rethink ITSM.
The jurors were won with the following points:
- Presentation of a 3D-based online congress suitable for both exhibitors and participants
- A program structure adapted to the new world of work
- balanced streams at all levels